Refund Policy
How failed tasks, unused packs, duplicate payments and refund reviews work.
Confirmed failed video tasks
If a video task is confirmed as failed, one video credit is automatically returned to your account. The same task can return a credit only once. A returned credit is not the same as a cash refund.
Requests needing review
If your video is still processing, you can continue to check its status in My videos. Please do not submit the same request again until the task is resolved. If you need help, contact support with your task ID.
Pack refund requests
For an unused pack, duplicate payment or incorrect charge, email support@unforgettablecar.org with your account email and Stripe receipt. We review refund eligibility based on payment status and credit usage. Do not send full card numbers. This policy does not limit rights available under applicable law.
Refunds and disputes
If a pack is refunded or disputed, your account may be temporarily frozen while we review its credit usage and related videos. Approved refunds are sent through Stripe to the original payment method. Processing time depends on the payment provider and your bank.
Completed and deleted videos
Deleting a finished video or letting its 30-day retention period expire does not restore a credit. AI output can vary, so review the reference video and published samples before purchasing.